Skip to content
  • There are no suggestions because the search field is empty.

How to measure employee satisfaction

We will explain how to measure employee satisfaction using eNPS




eNPS is an easy way to measure employee satisfaction and loyalty. It's based on asking an employee how likely they would be to recommend your workplace to others

Based one simple question (”On a scale of 0-10, how likely are you to recommend this company as a place to work?”)

eNPS = employee Net Promoter Score

This is how you start the eNPS

  1.  Click "New survey" and choose "eNPS survey"
    1. Give the eNPS a title and description
    2. You can choose frequency to be 2, 4, 8 or 12 weeks.
    3. Choose response time to be 1 or 2 weeks.
    4. Enter start date and time of day the eNPS should be sent out.
  2. Read the info and press "Continue"
  3. Read through the e-mail template so you understand what employees will receive
    1. If you would like to share and compare your result (anonymously) with other Huma users, please check the box. 
  4. Click "Start" to send the eNPS. All active users/employees will now receive the eNPS on e-mail. 

 

Start a custom eNPS

Start a custom eNPS where you can define your own questions.

Read more about custom eNPS here. 

 

This is how your eNPS score is calculated

eNPS = %share of promoters - %share of detractors

Based on the scoring from employees they are one of the following:

0-6 Detractors
7-8 Neutrals
9-10 Promoters

An example:

eNPS score is set to = 50 % 
Promoters = 70 %
Neutrals = 10% (counted as 0% regardless of the percentage)
Detractors = 20%
The result is then calculated as follows:  70% - 20% = 50% 


In theory it is possible to achieve an eNPS score between -100 to 100. Still, many argue that if you achieve a positive eNPS score, that is quite good. Generally speaking we believe that the most important insight to your business is if the eNPS trend is negative or positive.

In Huma you will see the following score intervals:

  • > 50 Exellent 🎉
  • 30-50 Very good 👌
  • 10-29 Good 👍
  • < 10 Not very good 😐

 

Why is users and/or locations/teams excluded from my eNPS?

For users to receive the eNPS, they must meet these conditions before the eNPS is sent out:
  • Be active users in Huma
  • Have a current employment start date 

For teams/locations to receive the eNPS, they must meet these conditions before the eNPS is sent out:

  • Be created in Huma
  • The team also needs to have 5 or more members for the score to be displayed.

 

How is answers from deactivated users calculated?

  • Response Counting: All responses to the eNPS are counted. If a user was active when the eNPS started, they can complete it before being deactivated.
  • Deactivation: Once a user is deactivated, they can no longer complete the eNPS. To ensure their response is counted, it must be submitted before deactivation occurs.
  • Active User Requirement: Users must be active and have current employment to receive eNPS.

Make sure that participants are active and employed to ensure they receive and can complete the eNPS.

Is it possible to change the language of the eNPS email?

As of today, the eNPS is unfortunately only in English.

Some highlights

  • You can choose to send out a new eNPS every 2, 4, 8 or 12 weeks, automatically.
  • The eNPS is completely anonymous
  • In addition to giving a score, employees can make anonymous comments
  • You can stop/pause the eNPS Then the system will not send out any new eNPS requests, but any eNPS that have gone out will be available for employees to answer.
  • An employee's current employment start date  has to be passed to receive an eNPS
  • After End date has passed the employee will not get the eNPS, but if they have received the  eNPS they can respond even if last workday pass after the eNPS has been sent.
  • Answers from deleted or inactive user will not be registered.
  • To ensure anonymity, a team or location needs to have a minimum of 5 users for the team's/location's score to be displayed.
  • One cannot send out an enps to an individual who did not receive it at the time it was issued.
  • System admin / the person sending out the eNPS, also get to answer the eNPS.