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How to measure employee satisfaction

We will explain how to measure employee satisfaction using eNPS


eNPS is an easy way to measure employee satisfaction and loyalty. It's based on asking an employee how likely they would be to recommend your workplace to others

Based one simple question (”On a scale of 0-10, how likely are you to recommend this company as a place to work?”)

eNPS = employee Net Promoter Score

This is how you start the survey

  1.  Click "New survey" and choose "eNPS survey"
    1. Give the survey a title and description
    2. You can choose survey frequency to be 2, 4, 8 or 12 weeks.
    3. Choose response time to be 1 or 2 weeks.
    4. Enter start date and time of day the survey should be sent out.
  2. Read the info and press "Continue"
  3. Read through the e-mail template so you understand what employees will receive
    1. If you would like to share and compare your result (anonymously) with other Huma users, please check the box. 
  4. Click "Start" to send the survey. All active users/employees will now receive the survey on e-mail. 

 

Start a custom survey

Start a custom survey where you can define your own questions.

Read more about custom survey here. 

This is how your eNPS score is calculated

eNPS = %share of promoters - %share of detractors

Based on the scoring from employees they are one of the following:

0-6 Detractors
7-8 Neutrals
9-10 Promoters

An example:

eNPS score is set to = 50 % 
Promoters = 70 %
Neutrals = 10% (counted as 0% regardless of the percentage)
Detractors = 20%
The result is then calculated as follows:  70% - 20% = 50% 


In theory it is possible to achieve an eNPS score between -100 to 100. Still, many argue that if you achieve a positive eNPS score, that is quite good. Generally speaking we believe that the most important insight to your business is if the eNPS trend is negative or positive.

In Huma you will see the following score intervals:

  • > 50 Exellent 🎉
  • 30-50 Very good 👌
  • 10-29 Good 👍
  • < 10 Not very good 😐

Why is users and/or locations/teams excluded from my survey?

For users to receive the eNPS survey, they must meet these conditions before the survey is sent out:
  • Be active users in Huma
  • Have a current employment start date 

For teams/locations to receive the survey, they must meet these conditions before the survey is sent out:

  • Be created in Huma
  • The team also needs to have 5 or more members for the score to be displayed.

How is answers from deactivated users calculated?

  • Response Counting: All responses to the eNPS survey are counted. If a user was active when the survey started, they can complete it before being deactivated.
  • Deactivation: Once a user is deactivated, they can no longer complete the survey. To ensure their response is counted, it must be submitted before deactivation occurs.
  • Active User Requirement: Users must be active and have current employment to receive eNPS surveys.

Make sure that participants are active and employed to ensure they receive and can complete the eNPS survey.

Is it possible to change the language of the eNPS email?

As of today, the eNPS survey is unfortunately only in English.

Some highlights

  • You can choose to send out a new survey every 2, 4, 8 or 12 weeks, automatically.
  • The survey is completely anonymous
  • In addition to giving a score, employees can make anonymous comments
  • You can stop/pause the survey. Then the system will not send out any new survey requests, but any surveys that have gone out will be available for employees to answer.
  • An employee's current employment start date  has to be passed to receive an eNPS
  • After End date has passed the employee will not get the survey, but if they have received the survey they can respond even if last workday pass after the survey has been sent.
  • Answers from deleted or inactive user will not be registered.
  • To ensure anonymity, a team or location needs to have a minimum of 5 users for the team's/location's score to be displayed.
  • One cannot send out an enps to an individual who did not receive it at the time it was issued.
  • System admin / the person sending out the survey, also get to answer the survey.