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Can't log in?

What to check if you or an employee can't log in to Huma

 

Table of Contents

 

 

Login methods in Huma

Your organisation has chosen how employees log in to Huma. This could be with an email code, Google, Microsoft, or another login method such as Entra ID, Okta, or another SSO provider.

🔗 Read more about login methods and SSO in Huma. 

💡 Employees can log in either by going to their organisation's Huma address (for example companyname.hu.ma), or by going to my.humahr.com and entering their email address.

 

sso_en

 

 

Didn't receive a login code

If your organisation uses email as a login method, Huma sends a six-digit code to your email address, or an employee's, each time you log in. Whether it's you or an employee who didn't receive the code, check the following:

  1. Check the spam folder.
  2. It can take a few minutes for the code to arrive. Wait and try again before requesting a new one.
  3. Make sure you're using the exact email address listed under "Email address" on the profile in Huma, your own, or the employee's.
  4. Make sure the account is set to Active in Huma.

 

💡 Note

  • If the account isn't active, Huma does not send a code.

  • If several codes have been requested in a short time, the limit of 5 code requests within 15 minutes may have been reached. Wait 15 minutes before trying again.

  • To request a new code, go back a step in the login flow and re-enter the email address. 

 

 

Can't log in at all

If you or an employee can't log in at all, check the following:

  • Make sure the correct organisation address is used (for example companyname.hu.ma), or that the login is via my.humahr.com with the correct email.
  • Make sure the email address listed on the profile in Huma is used, not a personal one.
  • If the employee has recently received a new work email address, confirm with your IT department that it is correctly updated on their profile in Huma. 🔗 Read more about how to change an employee's email address.
  • Make sure the account is active in Huma.
  • If the employee hasn't been invited yet, or their invitation wasn't delivered. 🔗 Read more about inviting employees.
  • If your organisation uses Google, Microsoft, or another SSO provider, make sure the correct work account is used to sign in.

 

 

FAQ

Why isn't there an error message if the account isn't active or the email is wrong?

For security reasons, Huma doesn't reveal whether an email address exists in the system. If the code isn't sent, no error is shown. This is why the checklist above matters.

 

Can I request a new code myself?

Yes. Go back a step in the login flow and re-enter the email address, which sends a new code. There's a limit of 5 requests within 15 minutes.

 

What if the employee has changed their email address?

Update it on their profile in Huma. 🔗 Read more about how to change an employee's email address. 

 

Can I change which login method an employee uses?

Login methods are set for the whole organisation, not per employee. 🔗 Read more about login methods and SSO in Huma.

 

I'm not sure which role I have. Who do I ask?

Contact your system administrator.